Frequently Asked Questions
Everything you need to know about our handcrafted jewelry and services.
What materials are used in Kama Jewelry pieces?
We use premium materials including 18k and 14k gold, sterling silver, and ethically sourced gemstones. Each product page provides specific details regarding the metal and stone composition of that piece.
How do I determine my correct ring size?
We provide a comprehensive Ring Size Guide on our website. You can also order a physical ring sizer from us or visit a local jeweler to ensure the most accurate measurement before placing your order.
What is your shipping policy for international orders?
Kama Jewelry ships worldwide. International orders typically arrive within 7-14 business days. Please note that customers are responsible for any customs duties or import taxes incurred by their destination country.
How should I care for and clean my jewelry?
To maintain brilliance, avoid contact with perfumes, lotions, and chlorine. Clean your jewelry gently using a soft cloth and mild soapy water, then pat dry. Store pieces individually to prevent scratching.
What is your return and exchange policy?
We offer a 30-day return policy for most items in their original, unworn condition. Please note that custom-made or engraved pieces are final sale and cannot be returned or exchanged.
Do you offer a warranty on your products?
Yes, all Kama Jewelry items come with a one-year limited warranty covering manufacturing defects. This does not cover normal wear and tear, accidental damage, or loss of the item.